23 Nov The Importance of a Welcome
The Importance of a Welcome
The name Welcome Photography came about as I wanted to Welcome everyone to my photography world, regardless of requirements, interests and budget.
It’s extremely important to me that you feel welcome from initial contact right through to receiving your photos.
Spending time with you on a shoot or even a whole day on your wedding day, you will always be my main priority.
Last month we made it away for a few days and experienced both ends of feeling welcome.
On our first night we stopped just outside Bury St. Edmunds, the venue itself was an old stately home type building, a bit tired but looked great.
No one was there when we went to check in. Five minutes later with not so much as a hello, just name, will you be eating in the restaurant and card details.
It didn’t get much better after that, although the girl in the bar who served us all night with drinks and also played waitress was lovely and chatty.
The experience overall was very underwhelming, despite the lovely setting.
The following night we arrived in Southwold
It marketed itself as a Restaurant with a few rooms added on.
There was no human interaction with the owners during our two night stay, however every correspondence we had was quick and friendly. Our arrival instructions were clear and once we entered our room a handwritten personal welcome note was awaiting us.
We both felt more welcome despite not physically seeing anyone and the thought and detail that had gone into our room and stay much outweighed our experience of the first night.
We would highly recommend the second venue, the first one not so much.
It goes to show, I believe, that you can have the most amazing building, service or product but its what that comes with that counts for me.
The experience, the welcome, the joy, the fun, the satisfaction and the feeling that at that time you are all that matters is the way I approach Welcome Photography.